Before Contacting Support
Preparing the relevant context can make it easier to explain what happened. Where appropriate, have the following information ready:
- Your username or account ID.
- A clear description of the issue.
- A relevant transaction or request reference.
- A screenshot when it helps explain the problem.
- The approximate time the issue occurred.
Never publish or send your password in a general support message. Use only the information needed to identify and explain the issue.
Common Support Topics
- Login and account access.
- Account information.
- Deposits, withdrawals and transaction status.
- Promotion eligibility and terms.
- Mobile access.
- Game access.
For general preparation, read the login guide, payment guide or mobile access guide.